Service and support

Modern industrial facilities depend on automation, electrical systems, software, networks and cybersecurity working together as one operational system.

When something stops, the cause is rarely confined to a single technology. Neither should the expertise required to solve it.

Available 24 hours a day, 365 days a year.

Most of Guard's service engineers combine engineering degrees with practical backgrounds as licensed automation technicians or electricians. Together with extensive experience across industrial control systems, this enables them to understand both the physical process and the technology controlling it.

Whether the issue originates in a PLC, HMI, SCADA system, electrical installation, instrumentation, communication network or cybersecurity configuration, our engineers approach the operation as one connected system.

Understanding the technology is important. Understanding the operation solves the problem.

Every operation has different requirements for availability, response times and ongoing support. Our service agreements are designed around those operational needs—from occasional support during business hours to complete 24/7 operational coverage.

Basic

• Support during normal business hours.

Standard

• 24/7 operational support and incident response.

Total

• Complete operational support.
• Priority response.
• Preventive maintenance.
• Annual system upgrades.

Reliable service begins long before something breaks. Industrial control systems often combine equipment from several technological generations, making critical spare parts difficult to source when failures occur.

Guard helps customers reduce operational risk through preventive maintenance, lifecycle assessments, software updates, infrastructure reviews and strategic spare parts planning.

Where required, we maintain dedicated inventories of operational technology spare parts based on condition assessments and the operational criticality of each installation.

Preparation is often the fastest path to recovery.

Quality built into every service delivery

Reliable service depends on more than technical expertise and availability. It requires structured service management, systematic quality assurance and close follow-up to ensure that support remains aligned with operational needs.

Guard combines multidisciplinary service expertise with established processes for service delivery, follow-up and quality assurance. Guard is certified according to ISO 9001, ISO 14001, ISO 27001 and ISO 45001, providing a structured framework for quality, environmental responsibility, information security and health and safety.

For our customers, this means service and support delivered through a structured and quality-assured organisation, helping maintain safe, secure, reliable and responsible operations throughout the lifecycle.